Welsh at Work (Large organisations)

Profiling the finalists in the Welsh at Work (large) category

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North Wales Fire and Rescue Service

Staff at North Wales Fire and Rescue Service believe that the issue of language plays a vital role in the service’s mission to save lives and reduce risk.

Striving to deliver a bilingual service, they have established a robust Welsh language scheme, which promotes language internally.

The organisation operates a fully bilingual intranet for staff and has introduced a Welsh language CD programme, encouraging the workforce to learn Welsh.

Ceredigion County Council

In addition to using Welsh with the public, the council aims to expand the use of Welsh among its staff on a daily basis. Members of staff are encouraged to see the office as an environment where both Welsh and English can be used for working and socialising.

The council offers a number of Welsh language courses and staff are encouraged to attend.

When recruiting staff, the authority outlines the standards required in relation to reading, writing, listening and speaking skills.

Royal Bank of Scotland

RBS strives to maintain a world class bilingual customer telephone service, with the aim of helping as many customers as possible in their preferred language.

The Menai Retail Customer Service Centre in Bangor was established in 1994 and receives calls from all over Wales.

Of 46 members of staff in the centre, 70% are fluent in both Welsh and English.

Last year, 14 staff members completed Welsh at Work apprenticeships.

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